Customer360 Acquired by US Based Interactive Intelligence

US based software firm Interactive Intelligence has picked up Indian based tech startup Customer360 at an undisclosed amount. This acquisition is in trend with the slew of acquisitions that the global market scenario is witnessing with Google, Microsoft and other leading the front.

Customer360 is basically into providing software-as-a-service application and serves a client base of more than 2500 clients with many big names relying on it use for non-voice communication channels. The service provides customer engagement platform which includes the mobile app and video chat that serves as a helpdesk.

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The founders of the startup initially approached Interactive Intelligence for funding but the latter got so impressed with the team and the products that they decided to acquire the startup. Even though the exact financial details of the acquisition were not known, the founders declared it a successful exit for everyone working on the startup.

Interactive Intelligence provides communication services for various BPOs and aim to use the operations of Customer360 for providing personalized experience to the customers.

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